Returns - FAQs

  1. What's the time frame for your store to accept return ?

    If the product is received faulty please contact us within 30 days from purchase date.

    We will either send you a replacement or issue you full refund based on the agreement we will have.Buyer is responsible for return shipping.

    However, we do not accept return or exchange if the damage is occured after use.

    We may accept a return if the buyer purchased a product by mistake,but the buyer must pay return postage to send the item back in orignal condition. A refund excluding postage will be issued upon receiving the item back in satisfactory condition.

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  2. Do you charge restocking fee for returned product?

    It really depends on the reason of return.

    We highly suggest you to check the product carefully at your earliest convenience after you receive it before use and keep the original package in the meanwhile.

    For change of mind return we may charge up to 20% restocking fee depending on the condition of returned item.

    All return must be sent back in original package as original condition. A restocking fee may apply if the return conditon is not satisfactory.

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