Shpping and Tracking

Shpping and Tracking - FAQs

  1. Do you provide a tracking number for my order delivery?

    Yes. We will email you the tracking number for your parcel after we dispatch your item(s).

    You can always check the delivery status of your item(s) on the website of the courier company we provide. You can even request the courier company to re-direct your parcel before it arrives.

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  2. Do you deliver to a PO box ?

    In most cases we can deliver to a PO box for small parcels.

    However, we are not able to deliver large or overweighed parcels to a PO box.

    For the definition of a large parcel please check at www.auspost.com.au.

    We highly recommend you to leave your home address as shipping address.

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  3. Do you offer local pickup?

    Yes, we offer local pickup but you need to meet below requirements.


    1. We offer local pickup for those who have ordered over $40 (exclusive postage) from our online store.

    2. Your shipping address must be in Victoria. 

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  4. Why can't I find "local pickup" option?

    There are a few reasons for not showing "Local pickup" option on checkout page.

    1. Please check if your order amount is over $40.

    2. Please check if your shipping address is in Victoria.

    3. Please check if your shipping address is completely set up with correct postcode and correct selection of state.

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