Welcome to our support portal

Frequently Asked Questions

  1. What payment methods do you accept?

    We accept the following payment methods:
    1.PayPal ( Recommended ) - If you want to get your item(s) quicker, this is your choice.
    2.MasterCard/Visa (It may take up to 5 business days to clear payment).

    Secure Payments by

    secure payment

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  2. How can I create an account with Taurus Legend?

    There are two ways to sign up on our website.

    A. Sign up directly:

    1) Click "Sign in" under "My Account" icon above search bar to open "Customer Login" page.
    2) On the right column under "New Customer" click "CREATE AN ACCOUNT".
    3) Complete your Personal Information and Sign-in Information on the form.
    4) Login your account and complete details such as shipping address in your account.

    B. Sign in with your facebook:

    1) Click "Sign in" under "My Account" icon above search bar to open "Customer Login" page.
    2) Find "Sign in with Facebook" button in the middle of the page and simply sign up with your Facebook account and password.
    3) You will be redirected to your new account that is just created.
    4) Complete details such as shipping address in your account.

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  3. How can I become a member of Taurus Legend online store?

    Once you sign up in our store you immediately become our store member.

    You will be eligible to use our store promotion code to checkout with discount. (Terms and conditions apply.)

    If you sign up our newsletter you will receive promotion code from us every month.

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  4. What benefits would I get if I become a member?

    You would get quite a lot conveniences and promotion chances when becoming a member.

    Below are the benefits you would have:

    1) You can check out faster with saved address.

    2) You can easily check your order history for furture reference.

    3) You can check your order status and retrieve your tracking number for each order.

    4) You may receive promotion newsletters in future.

    5) You may use member coupons to get further discount.

    Creat an account for free now!

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  5. What's the time frame for your store to accept return ?

    If the product is received faulty please contact us within 30 days from purchase date.

    We will either send you a replacement or issue you full refund based on the agreement we will have.Buyer is responsible for return shipping.

    However, we do not accept return or exchange if the damage is occured after use.

    We may accept a return if the buyer purchased a product by mistake,but the buyer must pay return postage to send the item back in orignal condition. A refund excluding postage will be issued upon receiving the item back in satisfactory condition.

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  6. Do you provide a tracking number for my order delivery?

    Yes. We will email you the tracking number for your parcel after we dispatch your item(s).

    You can always check the delivery status of your item(s) on the website of the courier company we provide. You can even request the courier company to re-direct your parcel before it arrives.

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  7. Do you deliver to a PO box ?

    In most cases we can deliver to a PO box for small parcels.

    However, we are not able to deliver large or overweighed parcels to a PO box.

    For the definition of a large parcel please check at www.auspost.com.au.

    We highly recommend you to leave your home address as shipping address.

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  8. Do you offer local pickup?

    Yes, we offer local pickup but you need to meet below requirements.

    1. We offer local pickup for those who have ordered over $40 (exclusive postage) from our online store.

    2. Your shipping address must be in Victoria. 

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Latest Questions

  1. Do you charge restocking fee for returned product?

    It really depends on the reason of return.

    We highly suggest you to check the product carefully at your earliest convenience after you receive it before use and keep the original package in the meanwhile.

    For change of mind return we may charge up to 20% restocking fee depending on the condition of returned item.

    All return must be sent back in original package as original condition. A restocking fee may apply if the return conditon is not satisfactory.

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  2. Which account group will I be assigned to after I sign up ?

    Once you sign up on our store you will be assigned to general group.
    If you want to be come a retailer or a wholesale customer please contact us.

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