Welcome to our support portal

Frequently Asked Questions

  1. How can I create an account with Taurus Legend?

    There are two ways to sign up on our website.

    A. Sign up directly:

    1) Click "Sign in" under "My Account" icon above search bar to open "Customer Login" page.
    2) On the right column under "New Customer" click "CREATE AN ACCOUNT".
    3) Complete your Personal Information and Sign-in Information on the form.
    4) Login your account and complete details such as shipping address in your account.

    B. Sign in with your facebook:

    1) Click "Sign in" under "My Account" icon above search bar to open "Customer Login" page.
    2) Find "Sign in with Facebook" button in the middle of the page and simply sign up with your Facebook account and password.
    3) You will be redirected to your new account that is just created.
    4) Complete details such as shipping address in your account.

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  2. How do I redeem my reward points for my order?

    How do I redeem my reward points for my purchase order?

    You may redeem your points at checkout if your order amount (exclusive postage) is over $50.

    Follow below steps to redeem your points during checkout process.

    Step 1)  Click ADD TO CART

    Step 2) Click SHOPPING CART link

    Step 3) Enter points

    Step 4) Points redeemed

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  3. What payment methods do you accept?

    We accept the following payment methods:
    1.PayPal ( Recommended ) - If you want to get your item(s) quicker, this is your choice.
    2.MasterCard/Visa (It may take up to 5 business days to clear payment).

    Secure Payments by

    secure payment

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  4. How can I become a member of Taurus Legend online store?

    Once you sign up in our store you immediately become our store member.

    You will be eligible to use our store promotion code to checkout with discount. (Terms and conditions apply.)

    If you sign up our newsletter you will receive promotion code from us every month.

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  5. What benefits would I get if I become a member?

    You would get our generous treat if you wish to join the membership of Taurus Legend online store.

    Below are the benefits you would have:

    1) Once you sign up a new account with us you will get 500 points instantly.

    2) You will earn points out of each purchase you will make in future. Each dollar of the product you purchased returns you 1 point that can be accumulated in your account.

    3) Clicking "Like" button on the product listing will add 25 points to your account instantly. However, the maximum points you will achieve for liking on Facebook per day is 100 points.

    4) Likewise clicking "Share" button on the product listing will add 25 points to your account instantly as well. However, the maximum points you will achieve for sharing on Facebook per day is 100 points.

    5) You can spend the points anytime on checkout page and the points will not expire.
    100 points is worth of $1.

    6) We will deliver the promotion code through newsletters to those who subscribed or we will post the promotion code on our Facebook Page.

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  6. What's the time frame for your store to accept return ?

    If the product is received faulty please contact us within 30 days from purchase date.

    We will either send you a replacement or issue you full refund based on the agreement we will have.Buyer is responsible for return shipping.

    However, we do not accept return or exchange if the damage is occured after use.

    We may accept a return if the buyer purchased a product by mistake,but the buyer must pay return postage to send the item back in orignal condition. A refund excluding postage will be issued upon receiving the item back in satisfactory condition.

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  7. Do you provide a tracking number for my order delivery?

    Yes. We will email you the tracking number for your parcel after we dispatch your item(s).

    You can always check the delivery status of your item(s) on the website of the courier company we provide. You can even request the courier company to re-direct your parcel before it arrives.

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  8. Do you deliver to a PO box ?

    In most cases we can deliver to a PO box for small parcels.

    However, we are not able to deliver large or overweighed parcels to a PO box.

    For the definition of a large parcel please check at www.auspost.com.au.

    We highly recommend you to leave your home address as shipping address.

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Latest Questions

  1. Do you charge restocking fee for returned product?

    It really depends on the reason of return.

    We highly suggest you to check the product carefully at your earliest convenience after you receive it before use and keep the original package in the meanwhile.

    For change of mind return we may charge up to 20% restocking fee depending on the condition of returned item.

    All return must be sent back in original package as original condition. A restocking fee may apply if the return conditon is not satisfactory.

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  2. Which account group will I be assigned to after I sign up ?

    Once you sign up on our store you will be assigned to general group.
    If you want to be come a retailer or a wholesale customer please contact us.

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