Frequently Asked Questions
Quick answers about shipping, returns, warranty and more.
Shipping & Delivery
How long does dispatch take?
Orders are typically dispatched within 2 business days after payment has been cleared.
Where do you ship from?
All orders are shipped from our Melbourne warehouse.
Do I need to be home for delivery?
Orders are shipped with Authority to Leave (ATL), meaning parcels may be left at your address if deemed safe by the courier.
Delivery requirements for heavy items
Heavy items require a ground floor address with clear access. Apartments, stairs, lifts, or locked gates during the day are not suitable.
Returns & Refunds
Do you accept change-of-mind returns?
Yes, within 30 days, provided the item is unused and unopened.
Is there a restocking fee?
A restocking fee of up to 50% may apply if the item is not in resalable condition.
Can I return a used item?
No, used items are not eligible for change-of-mind returns.
Warranty
What should I do if my item is faulty?
Contact us within 30 days and provide photos or videos if required.
Do I need to inspect before use?
Yes. Items must be inspected before use. Heavy usage before reporting may void return eligibility.
Warranty period
Most products come with a 12-month warranty.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Afterpay, Zip, and bank transfer.
Accounts & Membership
Do I need an account?
No, but creating an account makes checkout faster and helps track orders.
Benefits of membership
Track orders, save details, access purchase history, and manage warranty support more easily.
How do I create an account?
Register here: Create Account
Orders
Can I change my order?
Changes may be possible before dispatch. Contact us immediately.
Can I cancel my order?
Orders can only be cancelled before dispatch.
Need Help?
Email: [email protected]
Phone: (03) 9007 7836
