Return Policy
Clear return conditions for faulty items, approved change-of-mind requests, and refund processing.
Clear Returns Policy
Straightforward return conditions for faulty goods and approved change-of-mind requests.
30-Day Change of Mind
Approved change-of-mind returns are accepted within 30 days if the item is unused and unopened.
Faults & Warranty
Faulty items must be inspected before use. Heavily used items may be handled under warranty instead of return.
Refund Processing
Approved refunds are issued after inspection of the returned item and processed back to the original payment method.
At Taurus Legend, we aim to keep the returns process clear and fair. This page explains how faulty item returns, approved change-of-mind returns, restocking fees, and refunds are handled for purchases made through our website.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 30 days of delivery.
Important: Items must be inspected upon receipt before use. Products that have been heavily used prior to reporting a fault may not be eligible for return or refund.
If an item has been used extensively and subsequently fails, it will be treated as a warranty claim rather than a return. In such cases, repair or replacement may be offered in accordance with our warranty terms.
Change-of-Mind Returns
We accept approved change-of-mind returns within 30 days of delivery, subject to the following conditions:
- The item must be unused.
- The item must be unopened and in its original packaging.
- All accessories, manuals, and components must be included.
- The return must be approved by our team before the item is sent back.
Return Condition & Fees
Returned items must be in resalable condition. If an item is returned in a condition that is not suitable for resale, a restocking fee of up to 50% may apply depending on the condition of the returned goods.
For approved change-of-mind returns, the buyer is responsible for return shipping costs.
Non-Returnable Items
- Used or installed items returned for change of mind
- Items not in original packaging
- Incomplete returns with missing parts or accessories
- Returns sent without prior approval
Refunds
Refunds are processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution or payment provider.
Return Process
- Contact our support team with your order number and a brief description of the issue.
- Provide supporting photos or videos if requested.
- Wait for return approval and follow the instructions provided by our team.
- Return the item securely with all original contents included.
Helpful Links
Need Return Assistance?
If you have any questions regarding returns, refunds, or warranty-related issues, our team is here to help.
Email: [email protected]
Phone: (03) 9007 7836
Address: 1/24 Law Court, Sunshine West VIC 3020
