Shipping Policy

Clear delivery information, dispatch timeframes, and access requirements for customers across Australia.

Fast Dispatch

Orders are typically dispatched within 2 business days from our Melbourne warehouse.

Australia-Wide Delivery

We deliver nationwide using reliable freight and parcel carriers.

Shipping Conditions

Heavy and bulky items must be sent to a suitable ground-floor delivery address with clear daytime access.

Australian Business

Melbourne-based company supporting customers across Australia.

At Taurus Legend, we aim to ensure every order is packed carefully, dispatched promptly, and delivered as efficiently as possible. This page explains how shipping, delivery, and address access requirements apply to purchases made through our website.

Dispatch

Orders are typically dispatched within 2 business days after payment has been cleared. Orders placed on weekends or public holidays will be processed on the next business day.

Warehouse

All orders are shipped from our Melbourne warehouse for efficient Australia-wide delivery.

Delivery Partners

We work with trusted carriers including Australia Post, Aramex Australia, Direct Freight Express, and other suitable freight providers depending on parcel size, destination, and service requirements.

Authority to Leave (ATL)

Important: All delivery addresses provided must be suitable for Authority to Leave (ATL). This means parcels may be left at the premises without a signature if the courier considers it safe to do so. Taurus Legend is not responsible for loss, theft, or damage after delivery has been completed.

For heavy and bulky items, additional delivery conditions apply:

The delivery address must be freely accessible during business hours and must not have a locked or closed front gate that prevents delivery access during the day.
The delivery location must be on the ground floor with direct access.
Apartment buildings, upper-level units, or locations requiring stairs, lifts, or restricted-entry access are not suitable for delivery of heavy or bulky items.

By placing an order, you confirm that the delivery address meets these requirements. If delivery cannot be completed due to unsuitable access conditions, additional redelivery or return freight charges may apply.

Heavy & Bulky Items

For large or heavy items, a valid street address must be provided. PO Boxes and parcel lockers are not suitable for these deliveries.

Delivery Timeframes

Delivery timeframes vary depending on your location and the carrier used. Tracking details will be provided where available once your order has been dispatched.

Helpful Links

Need Shipping Assistance?

If you have any questions regarding dispatch, delivery, or access requirements, our team is here to help.

Email: [email protected]
Phone: (03) 9007 7836
Address: 1/24 Law Court, Sunshine West VIC 3020